Terms of Service

About these terms

These terms govern your use of firstmentionhq.com and any engagement with First Mention. Specific engagements are governed by the written agreement we sign together, which takes precedence over anything on this page where the two differ.

Our services

First Mention installs and runs an X Authority Engine for its clients: we turn your experience and point of view into consistent content and relevant conversations on X, while our team handles strategy, writing, posting, and engagement. The exact scope of work, deliverables, and fees for your engagement are set out in your written agreement after a strategy call.

Becoming a client

Working with First Mention begins with an application and a strategy call. We only take on clients we believe we can genuinely serve, and any engagement is confirmed in writing before work begins. We do not offer public checkout, and submitting an application does not commit either side to an engagement.

What we need from you

For the service to work, we rely on you to:

• Provide timely access to the X account and any materials we agree on
• Share your ideas, expertise, and voice so we can write as you
• Review and approve work within the timelines in your agreement
• Keep your account in good standing with X's terms and rules

Work First Guarantee

For the Signature Launch offering, our Work First Guarantee applies: you receive one consolidated revision within five business days of the first presentation, and if you are not satisfied before management activation, you may request a full refund of the Signature Launch fee. The full conditions are set out in your written agreement.

Intellectual property

Content we create and publish on your behalf as part of a paid engagement belongs to you. First Mention retains ownership of its frameworks, templates, internal processes, and materials not created for your accounts. You retain ownership of your name, likeness, brand, and anything you provide to us.

Confidentiality

We keep your business information confidential and only use it to deliver your service. We ask that you keep the details of our pricing and working agreement confidential as well.

No guaranteed outcomes

We hold ourselves to a high standard and we work hard for every client, but we do not guarantee specific follower counts, impressions, sales, or revenue. Any figures we share about our work or our clients' results are historical, attributed, and not a promise of future performance.

Limitation of liability

To the fullest extent permitted by law, First Mention is not liable for indirect or consequential damages arising from your use of this site or our services. Our total liability for any claim is limited to the fees you paid us for the service giving rise to the claim.

Changes to these terms

We may update these terms from time to time. The current version will always be posted on this page, and your written agreement governs your engagement.

Contact

Questions about these terms? Email theo@firstmentionhq.com.